About the role 

To support our rapid growth plans, we have an exciting opportunity for a passionate and extremely driven Business Development Manager to join our highly motivated commercial sales function.

This role will be focused on unlocking and developing relationships with organisations across Scotland.

Our ideal candidate is goal-orientated and has a deep knowledge of Direct Sales and Customer Service. The successful candidate will be responsible for identifying sales opportunities and developing a sales pipeline whilst providing an excellent level of customer service. You will also be responsible for consistently delivering against sales KPI’s.

This role will require regular visits to customer sites and travel to events and/ or industry conferences.

Successful candidates must hold a valid driver’s license.

What you will be doing

• Identify and build relationships with prospective clients through:
  • Telephone, email, LinkedIn and in-person cold calling.
  • Networking
  • Referrals
• Collaborate with our pre-sales team to present our product and solutions to prospective clients.
• Conduct product demonstrations and presentations to showcase the value of our solutions to meet the clients IT requirements.
• Convert viable prospects into active clients, owning the full sales process from lead generation to negotiation and close.
• Use relevant systems in a consistent manner to enable efficient client / prospect management and effective reporting.
• Continually build a relationship pipeline of relevant opportunities to deliver against your sales metrics.

You will suit the role if you have

• Previous experience in sales, new business/development roles or a strong performance record in other client service roles.
• Excellent communication, presentation and writing skills.
• Strong ability to build and maintain meaningful relationships with clients and stakeholders.
• Excellent organisation and time-management skills with a high attention to detail.
• Self motivated, proactive and able to work independently as well as part of a team.
• Proven track record working with KPI’s in a sales setting.
• A demonstrated interest and knowledge in IT/Cybersecurity and technology sector.

Salary

The starting salary for this role is a base salary of £40,000 p/a. Your On Target Earning is estimated to be £69,000 p/a.

This role also comes with a company car or car allowance.

Location and Working Arrangements

You will be based at our Glasgow location with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

About the role

We are looking for a 1st Line IT Support Engineer with some technical background and previous experience in providing technical support. The successful candidate will be responsible for investigating a wide range of technical issues.

The successful candidate should be a driven individual that enjoys problem-solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.

What you will be doing:
A highly motivated and conscientious self-starter, your main areas of responsibility will include:

• Prioritising and assess the impact of new incidents via phone and the customer portal.
• Incident and Queue Management.
• Implementing fixes and resolving technical issues.
• Providing first point of contact support to customers and maintaining excellent customer service via; Phone and Email.
• Liaising with internal colleagues to ensure that services are being delivered effectively and efficiently.
• Working within SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.

You will suit the role if you have: 

• A good level of technical skill, with a fundamental understanding of; Active Directory, Exchange/Office 365 Administration and Microsoft products.
• Prior experience working in a fast-paced environment in a similar role.
• Excellent communication and documentation skills
• The ability to work well as part of a team and individually.
• Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision-making process.
• The ability to look for ways to improve and promote quality.
• The ability to set and achieve challenging goals.

Although not essential, it will be advantageous if you have previous experience in a similar role and have a good knowledge of current IT Technologies.

Salary
Starting salary £22,250 to £25,000 per annum (depending on experience)

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

About the role

We are looking for a 2nd Line Support Engineer who possesses a strong technical background and extensive experience in technical support. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first.

Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. This could involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work.

Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand. Customer service is key to success in the role – our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing:

• Investigate and diagnose a wide range of technical issues.
• Provide technical support to customers utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely via email and telephone.
• Identify recurring technical faults, root cause analysis and future fault prevention.
• Manage critical IT outages with customers to efficiently resolve the situation.
• Establish and nurture robust professional relationships with Service Desk, and other teams across the Cloud Cover IT network.

You will suit the role if you have:

• Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles.
• Strong technical background with a good understanding of MS Server, Virtualisation, Storage, and Networking technologies.
• Great communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues.
• Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues within agreed SLAs.

Salary

Starting salary £25,000 to £32,000 per annum (depending on experience)

Hours of Work

Full time (37.5 hours per week), Monday to Friday.